Source Direct from Factory — Lash Glue Packaging WholesaleLow MOQ · Fast Shipping · OEM/ODM Available

Just Lady
Common Questions2026-04-29T12:18:58+08:00

Common Questions

Frequently Asked Questions

What payment methods do you accept?2026-06-02T13:57:09+08:00

We accept T/T (Telegraphic Transfer), PayPal.

Will I get real-time updates on the production progress during customization?2026-05-29T11:07:50+08:00

Yes. We will send progress updates (via email/whatsapp).  You can also contact your dedicated manager anytime for updates.

Can customized products be returned?2026-05-29T11:11:30+08:00

Custom-made items are produced per your customized requirements. Returns for non-quality reasons are not accepted.

Does the product come with free shipping?2026-06-02T14:05:50+08:00

We offer free shipping to all domestic addresses in mainland China.

For overseas orders, only product value is charged at checkout. The exact shipping cost is calculated by the shipping carrier according to your delivery address and actual package weight. We will forward the final freight quote from the logistics provider to you and send an individual payment link for the shipping fee; goods will be arranged for delivery once the freight is settled.

Do you charge for samples?2026-06-02T14:11:36+08:00

Stock samples without printed logo are free of charge. For samples with custom printed logo, logo mold cost will be charged. All sample shipping expenses shall be borne by buyers.

Do you have a creative team involved in designing products?2025-10-24T11:55:50+08:00

Yes, we have a couple of innovative designers adequately equipped with CorelDraw, 3D Max and AdvancedCAD systems. They can well understand customers’ needs, work out the required arts precisely, and constantly develop and evolve new product lines. We launch new collections every year and update catalogs with new items.

Is there a quality guarantee for cosmetic packaging?2025-10-20T14:18:19+08:00

We have a dedicated Quality Assurance (QA) department. All cosmetic packaging products shipped from our factory must be reviewed and confirmed as qualified by the QA department before shipment. Additionally, for international customers who have needs, they may entrust a third-party organization to conduct quality inspection before shipment, and we will fully cooperate with the relevant process.

How is quality inspection conducted on the production line?2025-10-20T14:17:35+08:00
We have established a dual quality inspection mechanism throughout the production process:
  1. In-process Spot Inspection: Each batch of products undergoes sampling inspection before moving to the next production stage to identify issues promptly;
  2. Finished Product Inspection: All products go through a finished product inspection process after production, and only qualified products proceed to subsequent stages.
What payment methods do you accept?2026-06-02T13:57:09+08:00

We accept T/T (Telegraphic Transfer), PayPal.

Will I get real-time updates on the production progress during customization?2026-05-29T11:07:50+08:00

Yes. We will send progress updates (via email/whatsapp).  You can also contact your dedicated manager anytime for updates.

Can customized products be returned?2026-05-29T11:11:30+08:00

Custom-made items are produced per your customized requirements. Returns for non-quality reasons are not accepted.

Does the product come with free shipping?2026-06-02T14:05:50+08:00

We offer free shipping to all domestic addresses in mainland China.

For overseas orders, only product value is charged at checkout. The exact shipping cost is calculated by the shipping carrier according to your delivery address and actual package weight. We will forward the final freight quote from the logistics provider to you and send an individual payment link for the shipping fee; goods will be arranged for delivery once the freight is settled.

Do you charge for samples?2026-06-02T14:11:36+08:00

Stock samples without printed logo are free of charge. For samples with custom printed logo, logo mold cost will be charged. All sample shipping expenses shall be borne by buyers.

Do you have a creative team involved in designing products?2025-10-24T11:55:50+08:00

Yes, we have a couple of innovative designers adequately equipped with CorelDraw, 3D Max and AdvancedCAD systems. They can well understand customers’ needs, work out the required arts precisely, and constantly develop and evolve new product lines. We launch new collections every year and update catalogs with new items.

Is there a quality guarantee for cosmetic packaging?2025-10-20T14:18:19+08:00

We have a dedicated Quality Assurance (QA) department. All cosmetic packaging products shipped from our factory must be reviewed and confirmed as qualified by the QA department before shipment. Additionally, for international customers who have needs, they may entrust a third-party organization to conduct quality inspection before shipment, and we will fully cooperate with the relevant process.

How is quality inspection conducted on the production line?2025-10-20T14:17:35+08:00
We have established a dual quality inspection mechanism throughout the production process:
  1. In-process Spot Inspection: Each batch of products undergoes sampling inspection before moving to the next production stage to identify issues promptly;
  2. Finished Product Inspection: All products go through a finished product inspection process after production, and only qualified products proceed to subsequent stages.

Have you found the answers you need?

Or would you like to learn more about our services? Please leave us a message, and we will get in touch with you as soon as possible.

Just Lady cleanroom assembly line for empty cosmetic packaging bottlesJust Lady cleanroom assembly line for empty cosmetic packaging bottles
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