Common Questions
We accept T/T (Telegraphic Transfer), PayPal, and Alipay.
Yes. We will send progress updates (via email/whatsapp), including key nodes like “sample production started”, “bulk production 50% completed”, and “goods ready for shipment”. You can also contact your dedicated manager anytime for updates.
由于定制产品完全根据您的具体要求（例如设计、规格、品牌标志等）生产，因此我们不支持非质量问题的无条件退货。
如果存在质量问题（例如材质不符、工艺缺陷等），请在收到商品后14天内提供照片/视频证据，我们将立即安排更换或重制，以保障您的权益。更多信息请参阅我们的 完整退货政策 。
不提供免费送货服务。我们将根据收货地址收取固定运费。
Stock samples without logo are free of charge. For samples with custom logo, a logo mold fee is required. Sample shipping cost is fixed and borne by the buyer.
Yes, we have a couple of innovative designers adequately equipped with CorelDraw, 3D Max and AdvancedCAD systems. They can well understand customers’ needs, work out the required arts precisely, and constantly develop and evolve new product lines. We launch new collections every year and update catalogs with new items.
We have a dedicated Quality Assurance (QA) department. All cosmetic packaging products shipped from our factory must be reviewed and confirmed as qualified by the QA department before shipment. Additionally, for international customers who have needs, they may entrust a third-party organization to conduct quality inspection before shipment, and we will fully cooperate with the relevant process.
We accept T/T (Telegraphic Transfer), PayPal, and Alipay.
Yes. We will send progress updates (via email/whatsapp), including key nodes like “sample production started”, “bulk production 50% completed”, and “goods ready for shipment”. You can also contact your dedicated manager anytime for updates.
由于定制产品完全根据您的具体要求（例如设计、规格、品牌标志等）生产，因此我们不支持非质量问题的无条件退货。
如果存在质量问题（例如材质不符、工艺缺陷等），请在收到商品后14天内提供照片/视频证据，我们将立即安排更换或重制，以保障您的权益。更多信息请参阅我们的 完整退货政策 。
不提供免费送货服务。我们将根据收货地址收取固定运费。
Stock samples without logo are free of charge. For samples with custom logo, a logo mold fee is required. Sample shipping cost is fixed and borne by the buyer.
Yes, we have a couple of innovative designers adequately equipped with CorelDraw, 3D Max and AdvancedCAD systems. They can well understand customers’ needs, work out the required arts precisely, and constantly develop and evolve new product lines. We launch new collections every year and update catalogs with new items.
We have a dedicated Quality Assurance (QA) department. All cosmetic packaging products shipped from our factory must be reviewed and confirmed as qualified by the QA department before shipment. Additionally, for international customers who have needs, they may entrust a third-party organization to conduct quality inspection before shipment, and we will fully cooperate with the relevant process.
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